FAQ

Orders are automatically insured for up to $100. By selecting shipping insurance (if available), you as a customer are protected in full should your shipment be damaged or lost during the shipping process. We use FedEx and UPS as our primary shippers, and as a customer of FedEx and UPS, we are required to select or decline the insurance for each outbound package. As a result, we must extend this option to our customers to then accept or decline the shipping insurance. Should you, the customer, decide to decline the insurance of your shipment, you are assuming the risk of any unforeseen difficulties during the shipping process including: broken or damaged bottles. Please note that if there is a problem such as the ones listed, we are not responsible to replace the wine or refund you if insurance is not requested by the customer.

Orders placed by 3 PM eastern time will normally ship within two business days, providing all items are in stock. All orders that are placed are assembled in the order they are received. You will be notified by email your tracking number your order has shipped. If you place an order Thursday through Sunday however, we will use our discretion with regards to weather conditions as to whether the shipment will not go out until the following Monday to prevent it from being held in a storage facility over the weekend. 

We ship all year round. If you are aware of an extreme hot or cold spell from Pa. to your area, please notify us that you wish to delay shipment until the weather is more favorable. Our policy is to hold shipments if the weather is not conducive to shipping at the time of your order. We will ship if you request in writing, however you take full responsibility for any weather-related damages as they are not covered by insurance.

By selecting ground service, this does not guarantee a delivery date, it is rather an approximation. For example, the normal transit time from Cheltenham, Pa to New York City is 1 business day, however there have been times where it has taken 2 days. Therefore, it is best to use the delivery schedule as, in this case, 1 to 2 days; be sure to give yourself ample time for delivery. As for time of day, it all depends on what stop you may be for the delivery truck. We cannot guarantee, for example, a delivery time of 12-3pm; it would rather encompass the entire delivery time of 10am to 7pm. 

Please note that any order placed for 2 Day Air or Overnight delivery will ship the next business day (Mon-Fri). (Assuming we have the ordered wine in stock.) 

Approximate estimations to East Coast is 1-3 business days, to Midwest is 3-5 business days, and to West Coast is 5-7 business days. Please note, these estimates are approximate and the amount of time can change, especially during the holiday season or with inclement weather. 

Yes, we do ship to business addresses, which is advised if no one is at your home address to sign for the delivery. You must be sure to include the business/company name, as well as a suite or floor number in the ship-to information to ensure that the package(s) are routed properly. We cannot, however, ship to P.O. Boxes under any circumstances.

When you see an item on the website, that does not guarantee that we have unlimited cases in stock. Should you order 12 bottles of something that we only have 4 bottles of on hand, we will notify you of this discrepancy in the shopping cart. Once the order is placed, we will contact our distributor to try and fill the order as soon as possible (anywhere from 2-10 days), so long as they have more stock. 

The answer in both case is yes although the transit times are longer, at least 7 business days.

Yes, it is possible in both cases, however check with us to see if your area has this service.